Tech Support/Microsoft Scam

Nowadays we are hearing about lots of scam most of the known scam is “Microsoft tech support scam” in this blog I will tell you how to save yourself from this scam. Scammers made cold calls to computer users and once they connect they will convince the user that his/her computer have viruses and ask them to share computer screen to fix the problem. Scammer use the “event help.microsoft.com talk to a person viewer” to convince computer user to get computer access, event viewer capture event logs of computer it has record of significant logs on your computer these logs will update you about your computer state these are not harmful you clear them by right click and select clear logs. Cold callers call computer user and claim that they are from Microsoft and getting errors and warnings from computer and convince them to share computer screen then ask for $$$ to fix the problem, we all know Microsoft will never call any one for money. 

Scammers can do the following things-

•  Installing malicious software on your computer to capture sensitive information. They will charge you to remove the software.
• They can use legitimate websites kike (www.ammyy.com) to gain access of your computer and then leave it vulnerable.
•  Ask you for card information to charge you for fixing your computer.
•  Direct you to fraud and scam website to enter your card information.

How to avoid Microsoft scam?

If someone calls you and using Microsoft name-

• Don’t buy any service or software.
•  Ask is there any fee for the service, if there is then hung up.
• Never give control of your computer to any unknown person or company unless you already associated with them.
• Collect the relevant information from the caller and report to authorities.
• Never provide your card information if they claiming from Microsoft.

Report the scam

• In USA use the FTC Complaint Assistant form.
• If you are in Canada Canadian Anti-Fraud Centre will help you.
• From UK you can contact fraud and unsolicited calls.

    Or you can directly call on Microsoft customer service phone number at 1-800-426-9400 

If you already gave the information follow the below steps.

• Change your computer, Main Email Account and Banking passwords immediately.
• Scan your your computer with anti malware to find out is there any malware installed in your computer or not.
• Install Microsoft Security essentials it’s a free from Microsoft website.

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Microsoft Outlook Setup And Troubleshooting

To manage multiple email accounts Microsoft outlook is the best application in which you can create rules to receive an email to particular folder automatically, so you can easily track the emails.  There are many features in outlook which makes it best from others here  I am discussing few of them, In outlook you can create signatures so that next time while you send email no need to type your info in footer, out of office template sometimes we are on leave from office and want to send reply o emails then you can create a out of office template and it till send automatically when you receive any email so that person notify that you are not in office and revert on email once you back, the one feature is awesome which is email scheduling in outlook you can schedule the future email which will send automatically at exact time these are sample features of outlook. Now I will tell you how to solve outlook problems.

Q. What is PST file?

A. While you configure you email account on outlook it will automatically create a PST file in which your emails will save and you can also take the backup of that file so if in future if you if any mail deleted by mistake so you can recover it from backup PST file. The default location of PST file is “
C:\Documents and Settings\user_id\Local Settings\Application Data\Microsoft\Outlook”

Q. Mail goes to spam folder automatically?

A. Waiting for long time and no mail received its frustrated and suddenly you check and found that email is in “Junk Email” folder you need to add that sender in safe senders do next time that email goes to your inbox, go to junk folder and right click on that email and go to junk email and click on “add senders to safe senders list”. help.microsoft.com talk to a person

Q How to setup Gmail on outlook 2013 using IMAP?

A. To setup Gmail on outlook first open your Gmail account in browser after that go to settings from gear icon, in the POP / IMAP tab click enable IMAP then save the settings. 

Step-1 Open outlook 2013 and click on add account from file-> info tab,

Step-2 Click on manual setup or additional server type and press next.

Step-3 Enable POP or IMAP then press next.

Step-4 your name: (Type the name here which you want to show the receivers of your email).

             Email address: Type your Gmail ID (ID@Gmail.com).

Step-5 Account type: IMAP.

             Incoming mail server: IMAP.Googleemail.com

             Outgoing mail server (SMTP): smtp.googleemail.com

Step-6 Username: Type your Gmail ID (ID@Gmail.com).

             Password: Enter your email password.

Step-7 Click on more settings, on outgoing server tab check the box next to My outgoing server requires authentication now click the logon using radio button and enter your email ID and password.

Note: Make sure that the username does not have @gmail.com included or your mail will not be sent.

Step-8 On the advance tab for IMAP selects SSL from drop down and for SMTP selects TLS and do the settings as shown in below figure then click next, all set to go now enjoy.

            

If you are facing any other problem as mentioned above visit Microsoft outlook support and help or type your query below in comments section.

 

Hp Printer Setup And Troubleshooting

Printers are used to take hard copy from computer which is in text and picture format, printers is necessary for home and office users. There are lots of printer brands like HP, Brother, Samsung, Canon etc. but HP has the largest number of market share. When we purchase a new printer it comes with driver disc we just need to plug-in the printer cable in computer after that insert the disc into computer and follow the instructions. But when we format the computer and not able to find the driver disc then it’s very difficult to install the printer driver, in this blog I will discuss common printer problems with solutions you just need to follow the steps to install and troubleshoot printer problem.help.microsoft.com talk to a person

Q. Printer showing offline?

A. Some times while you taking printouts error appear which says printer showing offline, to fix this problem first check your printer power and connectivity with computer if all set then go to control panel and open “device and printers” then right click on printer and open “see what’s printing” here in printer tab you need to remove mark from use printer offline and enjoy printing.

Q How to install hp printer without disc?

A. When we format our computer and not able to find printer driver disc then it’s too difficult for us to install HP printer, to get this fix we will search for HP printer support over the internet. Now I will tell you how to install hp printer without CD, open your browser and follow this HP printer driver link once the site opens you will see two options “find my product” and “detect my product” if you have model number for your printer then enter it in “find my product” tab but if you don’t have model number then click on detect now which is in “detect my product” tab. It will take 1-2 minutes and the show the drivers of your printer before download you have check compatible driver for your windows or MAC operating system.

Q. Print command goes to wrong printer?

A. When you give print command it will goes to default printer and sometimes you connected or installed two and more printers then this problem occurs, to solve this go to “device and printers” and right click on working printer and make it default.

Remove Unwanted Ads And Pop Ups From Computer

Now a day’s many companies using pop up ads to promote their business which very annoying for computer users, these Ads and pop ups will hijack your browser and redirect it to different website for examples if you are looking for www.google.com any other site will open automatically. There are many types of toolbars which redirect your browsers and showing unwanted Ads and pop ups most popular of them are conduit toolbar, delta search toolbar and sweetpacks toolbar. Once your computer get infected with those toolbars then you have to do struggle to remove them these are also known as pop up virus, to remove unwanted ads and pop ups and browser redirect virus follow the below instructions.help.microsoft.com talk to a person

Unwanted toolbar removal: - As I discussed above about unwanted toolbars now the question is how to remove them if you normally uninstall them from control panel then it will not help you as they left their traces in registry for that you need to install Revo uninstaller it is a free tool which will remove all the traces of the application which uninstall from your computer. Once you install it remove unwanted toolbar and application with advance removal option.

Antivirus scanning: - Open antivirus program in your computer then run a complete scan and remove the viruses if there is any. If you don’t have any antivirus program then you have to search for best antivirus program as per your computer configuration. 

Adwcleaner: - Adwcleaner is a free tool which will remove unwanted ad pop ups from your computer, download Adwcleaner and run a scan on your computer once scan will finish you need to remove the infected items.

Malwarebytes Scan: - This is the last and final step to complete removal of pop up virus install malwarebytes on your computer and scan with it then remove malwares and get rid from pop up ads.

Note: - Post more queries below and get answer.